NW Computing doesn’t structure support based on hours, or time onsite. We promise to fully manage your IT – and then we do that, spending as much time as needed. This puts the onus on us to properly address the root cause of problems, and to prevent issues from turning into faults or failures. It means performing effective preventative maintenance on the environment, and ensuring all best practices are followed.
NW Computing’s infrastructure and security teams are available around the clock for P1 and P2 incidents. We support multiple environments with 24×7 uptime requirements – our rule is that if you’re working, we’re working!
- Proactive support and preventative maintenance identifies issues before they become problems
- Guaranteed response times of a little as 30 minutes
- Transparent, all-inclusive per user costing model gives budget certainty