We manage multiple environments that operate 24 hours a day, where IT requests can’t sit and wait “until the help desk re-opens”. This doesn’t mean an answering service, or a single junior technician – it means full support, without exception.
IT can’t stop – even when you’re sleeping. That’s why we’re here around the clock, every day of the year.
Whether you have an extended operating hours requirement, or whether staff just sometimes need to get in early or leave late – multiple senior engineers are available to provide our award-winning support.
After hours support isn’t just for when you call, it’s for when things go wrong without your knowledge.
Our monitoring tools flag system and security issues the instant they happen, and any outages, potential security risks, or key infrastructure related issues are immediately addressed. We guarantee our service levels and response times, and the clock starts as soon as the problem does.